filbet app Privacy Policy

1. Information We Collect

When you register and use filbet app, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, which are required during the registration process. We also collect payment-related information such as your GCash account details or other supported local payment method identifiers, which are needed to process deposits and withdrawals securely. When you use the platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs to help us maintain platform security and improve your experience. We may also collect identity verification documents such as a government-issued ID or proof of address when required for account verification under applicable regulations.

Information You Provide Voluntarily

In addition to registration data, we collect any information you choose to provide when contacting our support team, submitting a complaint, or responding to optional surveys. This may include details about your gaming preferences, feedback on platform features, or descriptions of issues you have encountered. We use this information solely to respond to your enquiry and to improve the quality of our services for all Filipino players on the platform. We do not use voluntarily provided information for any purpose beyond what you would reasonably expect when submitting it.

2. How We Use Your Information

filbet app uses the personal information we collect for the following purposes, all of which are necessary to provide you with a safe, fair, and functional gaming platform in the Philippines. We use your registration details to create and manage your account, verify your identity, and ensure that only eligible players can access our services. Your payment information is used exclusively to process deposits and withdrawals and to detect and prevent fraudulent transactions. Technical data collected during your sessions is used to monitor platform security, investigate suspicious activity, and optimise the performance of our mobile-first platform. We may also use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies.

Marketing Communications

If you have opted in to receive promotional communications, we may use your email address or mobile number to inform you about new promotions, bonus offers, and platform updates that may be relevant to you as a Filipino player. You can opt out of marketing communications at any time by updating your account preferences or by following the unsubscribe instructions included in any marketing message. Opting out of marketing will not affect your ability to receive essential account and security notifications, which are sent regardless of your marketing preferences.

3. How We Share Your Information

filbet app does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose. We work with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and technology infrastructure providers. These partners are contractually required to handle your data securely and to use it only for the purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protectthe rights, property, or safety of filbet app, our players, or the public. In the event of a business transfer or merger, your personal data may be transferred to a successor entity, subject to the same privacy protections described in this policy.

4. Data Security

filbet app takes the security of your personal information seriously and implements a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure, access-controlled systems. We regularly review and update our security practices to address emerging threats and to maintain the integrity of our platform for all Filipino players. Our internal access controls ensure that only authorised personnel can access personal data, and only to the extent required to perform their specific role. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your filbet app account and to keep your login credentials confidential at all times.

Account Security Tips

• Use a strong password that combines letters, numbers, and symbols, and avoid reusing passwords from other accounts.
• Never share your login credentials with anyone, including people claiming to represent filbet app support.
• Log out of your account when using a shared or public device.
• Contact our support team immediately if you notice any suspicious activity on your account.

5. Cookies and Tracking Technologies

filbet app uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players interact with our site. Cookies are small text files stored on your device that help us recognise you when you return to the platform and maintain the continuity of your session. We use strictly necessary cookies to enable core platform functions such as login sessions and payment processing, and these cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how Filipino players navigate the platform, which pages are most visited, and where technical issues occur, so that we can continuously improve the user experience. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform.

6. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering and gaming regulatory requirements. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request the closure of your account, we will process your request promptly, but please be aware that certain data may need to be retained for the legally required period even after your account is closed. You may contact our support team for more information about how long specific categories of your data are retained.

7. Your Rights Over Your Data

As a player on filbet app, you have certain rights in relation to the personal information we hold about you, subject to applicable Philippine law. You have the right to request access to the personal data we hold about you and to receive a copy of that information in a clear and understandable format. You also have the right to request correction of any inaccurate or incomplete personal data, and we will update our records promptly upon receiving a valid request. In certain circumstances, you may request the deletion of your personal data, though we may need to retain some information for legal or regulatory compliance purposes as described in the Data Retention section above. If you wish to exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe.

8. Children's Privacy

filbet app is strictly intended for adults aged 21 and above in the Philippines, in accordance with applicable gaming regulations. We do not knowingly collect personal information from anyone under the legal gaming age, and our registration process includes age verification steps to prevent underage access. If we become aware that personal data has been collected from a person below the minimum age requirement, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe that a minor may have registered on the platform are encouraged to contact our support team immediately so that we can investigate and take appropriate action. We are committed to maintaining a responsible gaming environment and take our obligations regarding underage protection seriously.

9. Changes to This Privacy Policy

filbet app reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify you directly via your registered email address or through a notice on the platform. We encourage you to review this policy periodically so that you remain informed about how we handle your personal information. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. If you have any questions or concerns about changes to this policy, please contact our support team before continuing to use the platform.